RETURNS AND EXCHANGES
Q. How do I make a return or exchange?
We really want you to be fully happy with your purchase but if you are not, we will be glad to walk you through the process according to our return policy.
Merchandise should be returned within 7 (seven) days of purchase. Returns postmarked after 7 days of receipt of merchandise will not be accepted.
Merchandise must be unworn, unwashed, clean, smoke and odor free.
All returns are eligible for store credit only, no refunds.
Final Sales, Holiday items and SPECIAL ORDERS that have been customized or personalized in any way are not eligible for store credit or exchange and cannot be returned.
Customers are responsible for return shipping costs. We are a small business and do not offer free shipping on returns. Some companies raise their prices to cover these costs, we have chosen not to.
Original shipping costs are not refundable. Tay Home LLC is not responsible for returned items lost in transit.
Laundered or used items cannot be returned or exchanged.
- Can Final Sale purchases be returned?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please chat with our Customer Experience team before placing your order.
To start a return, contact us by email Tay home and we will send you instructions on where to send your package. Please include your original invoice with your return and note the reason you are returning the product.
Questions regarding your order or return can be answered by emailing email stay home by calling numero de telephone a confirmar (M-F, 9 am - 5 pm PST).
Q. I received a Tay Home item as a gift; is it eligible for return?
If you receive an item as a gift and you wish to return it, you can contact us at contact@tayhomestore.com, And we will send you instructions on where to send your package, a copy of the gift invoice and a note on why you are returning the item.
Please include your name, email address, phone number and mailing address with your shipment. Once we receive your return, we will email you an electronic gift card for the value of the item(s) purchased that you may use toward a future purchase with us.
Q. Can I ask for a refund?
We do not offer refunds or accept returns unless the item you purchased is defective. See our Exchange policy for an exchange. Exchanges are typically processed within 5 business days of receipt.
PLACING AN ORDER
Q. What payments do you accept?
We’re happy to accept all major credit cards (VISA, Discover, Mastercard, American Express), as well as PayPal and Amazon Pay, Klarna, After Pay, Cashapp.
Q. How long will it take for my order to arrive?
Items shipped via Standard Delivery typically arrive in 5-7 business days, but longer transit times may occur during promotions or peak seasons. Expedited shipping rates (USPS Priority or Express) are also available; rates are calculated during checkout.
Q. Do you ship outside of the US?
Yes - international shipping is calculated at checkout. If you have any questions, please contact@tayhomestore.com.
- I have pre-ordered an item and bought an item in stock, will they ship separately?
All of the items in your order will ship when your pre-order has arrived. If there is an item in stock that you want shipped in our standard 1-2 business days, please place it as a separate order.
Q. Can I purchase a gift card?
Absolutely! Click Here to send an electronic gift card to a friend or loved one.
Q. Do you offer gift packaging?
We do not currently offer gift wrapping but if you indicate that your order is a gift during checkout, we would be happy to include a complimentary handwritten note.
Q. How do I track my order?
Your tracking information will be automatically emailed to you when the shipping label is created for your order. If you don’t receive an email from us within a few days of placing your order, be sure to check your spam folder.
PRODUCTS
- Do you have custom orders?
Yes, we can create a custom order for most of our placemats and napkins. There is a minimum number of pieces per item and please allow 6-8 weeks for delivery. If you are interested, all custom orders are created with one of our Customer Experience team members.
Q. Do you have a physical store?
We are an online store. Subscribe to our newsletter for any pop-up locations.
Q. What are your care instructions?
Block Prints
Our block prints are designed for everyday use, are machine washable in cold water and can be dried on the lowest setting (or hung to dry). You may also use a warm iron as needed.
Embroidered Placemats & Napkins
Machine wash cold; gentle cycle
Use only non-chlorine bleach when needed
Tumble dry low
Warm iron as needed
Fine Linens
Hand wash (recommended) or machine wash on cool gentle cycle. Dry flat or tumble dry on low heat until damp. Iron while still damp, on reverse side of embroidery. Do not wring, bleach, or add fabric softener.
WHOLESALE
Q. Where can I find more information about selling your product in my store?
We do wholesale to select boutiques.
If you are interested in becoming a wholesale partner, please email us at: contact@tayhomestore.com.